Services
Problems We Address
Outdated Change Management Model: Previously effective in simpler times, persuasive communications and consensus-building struggle with today's complex challenges and diverse workforce, particularly in major transformations.
Persisting Linear Thinking: Linear and narrow problem/solution approaches fail to address the complexities of modern challenges and risk generating unintended problems that are as bad or worse than the original.
Reliance on Individual Leadership: Leaning towards single leaders limits the utilization of collaborative wisdom, constraining innovation and stakeholder engagement.
Confusing Plan with Territory: When creating the new—launching a new product, service, or business—we work under uncertainty. No past experience can confidently inform the prediction of the future. With a transformational initiative, the path isn't clear from the outset. We need exploration methods to unearth what truly works.
-
By adopting a customer-first perspective, we redefine our purpose to align with what's most important to those we serve. Understanding the results sought from the customer’s viewpoint allows us to identify and concentrate on the most impactful metrics. This ensures that our efforts are consistently aligned with delivering real value.
-
We activate collective leadership by leveraging innovative frameworks like Strategic Doing™ and Open Space Technology Conferencing. These methods guide our teams to quickly translate ideas into action plans, fostering a culture of collaboration and learning by doing.
Strategic Doing™ enables flexible strategy formulation and implementation, allowing us to navigate complex challenges with agility and accountability. Meanwhile, Open Space Technology facilitates large-scale conferences where every participant has a voice, promoting transparency and inclusive transformations.
With collective leadership, we activate local collective intelligence to tackle challenges unique to each community, involving those who best understand and can address these complexities.
-
Armed with a clear knowledge of our purpose and outcomes and granting authority to those directly responsible for outcomes, we are better positioned to redesign our structures, processes, and policies to meet the needs of those we serve, ensuring our organization remains responsive and adaptive in an ever-changing environment.